Passenger Feedback Capture
Every guest query, live report, and knowledge gap surfaced in real time. Deterministic capture → AI tagging → severity routing.
PMS
In-cabin telemetry
Crew radios
Claude Sonnet
2,847
captured today · fleet-wide
AI Concierge
Conversational assistant for guests and crew. Validator-gated, source-cited responses across menus, ports, billing, and itinerary.
CRS
Itinerary
Pinecone
Claude Sonnet
1,847
sessions today · 0 hallucinations
Service Recovery
Crew alerts for disengagement and friction before detractors form. Pattern detection across feedback, dwell time, and dining behavior.
Dining POS
Excursion bookings
Survey signals
Claude Sonnet
11
recovery alerts open · 4 ships
Fleet Intelligence
Revealed-preference patterns feeding commercial and operations. Natural-language queries across sailings, cohorts, ports, and itinerary variants.
Booking history
Onboard spend
Pinecone
Claude Sonnet
142
queries this week
Recent activity · across the fleet
Service Recovery alert — Suite 7042 logged three negative dining touches in 36 hours. Crew Welcome Specialist routed for in-person check-in. SLG-0427
14:38 UTC · Day 4 · sea day
Concierge query — Guest asked tomorrow's tender schedule for the next port call. Validator confirmed answer cited current itinerary v3. SLG-0428
14:31 UTC · Day 6 · sea day
Passenger feedback captured — Restaurant 2 head waiter logged wine-list confusion across three tables. Pattern flagged for menu team review. SLG-0427
13:54 UTC · Day 4 · dinner service
Validator pass — 47 concierge sessions reviewed in audit window across 5 ships. Zero hallucinations, all citations resolved to current source.
13:00 UTC · audit window closed
Fleet Intelligence query — Commercial team asked "which excursion variants have the highest day-of conversion across the fleet?" Hybrid route returned 12 results with citations.
11:42 UTC · query VQ-2204
Disengagement moment — Three Cabin 4012 guests booked spa, gym, and main-dining slots and attended none. Pattern matches early-detractor template. SLG-0429
10:17 UTC · Day 1 · embarkation
Embarkation cohort closed — 1,142 guests onboarded on Alaska sailing. 7 friction signals captured, all resolved within 90 min. SLG-0429
SLG-0429 · 18:00 local
Fleet-to-date · today
Concierge sessions
1,847
+18% vs prior day
Recovery alerts resolved
87 / 92
95% close rate · fleet
Validator pass rate
99.6%
all citations resolved · fleet
Captured passenger feedback
2,847
across 5 active ships
Fleet queries answered
142
avg 2.4s · all source-cited