Moment-of-Truth Capture
Every guest query, live report, and knowledge gap surfaced in real time. Deterministic capture → AI tagging → severity routing.
PMS
In-cabin telemetry
Crew radios
Claude Sonnet
23
live signals · last 60 min
AI Concierge
Conversational assistant for guests and crew. Validator-gated, source-cited responses across menus, ports, billing, and itinerary.
CRS
Itinerary
Pinecone
Claude Sonnet
412
sessions today · 0 hallucinations
Service Recovery
Crew alerts for disengagement and friction before detractors form. Pattern detection across feedback, dwell time, and dining behavior.
Dining POS
Excursion bookings
Survey signals
Claude Sonnet
8
recovery alerts open
Fleet Intelligence
Revealed-preference patterns feeding commercial and operations. Natural-language queries across voyages, cohorts, ports, and itinerary variants.
Booking history
Onboard spend
Pinecone
Claude Sonnet
37
queries this week
Recent activity · current voyage
Service Recovery alert — Suite 7042 logged three negative dining touches in 36 hours. Crew Welcome Specialist routed for in-person check-in.
14:38 UTC · Day 4 · sea day
Concierge query — Guest asked tomorrow's tender schedule for the next port call. Validator confirmed answer cited current itinerary v3.
14:31 UTC · Day 4 · sea day
Moment-of-Truth captured — Restaurant 2 head waiter logged wine-list confusion across three tables. Pattern flagged for menu team review.
13:54 UTC · Day 4 · dinner service
Validator pass — 14 concierge sessions reviewed in audit window. Zero hallucinations, all citations resolved to current source.
13:00 UTC · audit window closed
Fleet Intelligence query — Commercial team asked "which excursion variants have the highest day-of conversion?" Hybrid route returned 12 results with citations.
11:42 UTC · query VQ-2204
Disengagement signal — Three Cabin 4012 guests booked spa, gym, and main-dining slots and attended none. Pattern matches early-detractor template.
10:17 UTC · Day 4 · morning
Embarkation cohort closed — 1,142 guests onboarded. 7 friction signals captured, all resolved within 90 min.
Day 1 · 18:00 local
Voyage-to-date
Concierge sessions
1,247
+18% vs prior voyage
Recovery alerts resolved
29 / 31
94% close rate
Validator pass rate
99.8%
all citations resolved
Captured moments of truth
486
across 7 service zones
Fleet queries answered
37
avg 2.4s · all source-cited