Overview
Cruise Intelligence Platform · live operations across the active fleet.
Critical Now
11
active · 4 ships affected
Captured Today
2,847
fleet-wide · +28% vs prior day
Open Patterns
19
5 acked · 14 awaiting review
Routed < 60s
92%
fleet avg · target ≥ 90%
Time to Close
1h 27m
fleet avg · ↓ from 1h 47m
Validator Pass
99.6%
0 hallucinations · fleet · 24h
Fleet by Ship
View all ships →
ShipRegion · DayCritMomentsTop Category8h TrendNPS Proxy
SLG-0429
embark
embark
Alaska · Day 1
4
892
DINING 44%
—
SLG-0428
10-night
10-night
Mediterranean · Day 6
2
724
OPERATIONS 31%
78 ↑
SLG-0427
7-night
7-night
Caribbean · Day 4
3
486
DINING 38%
62 ↓
SLG-0430
14-night
14-night
Transatlantic · Day 9
0
412
BOOKING 28%
84 ↑
SLG-0431
4-night
4-night
Bahamas · Day 2
2
333
DINING 42%
75 ↑
Live Moments 15 active
View all →
● Allergen flag escalated — Suite 7042 reported shellfish trace in pasta
23 sec
● Top-tier loyalty disengagement — Repeat guest skipped Captain's reception
2 min
● Tender backup at Port 2 — 47 guests waiting >40 min
4 min
● Wine-list legibility cluster — 4th Restaurant 2 guest in 35 min
6 min
Top Patterns Across fleet · 24h
View all patterns →
1
Dining
Wine-list legibility
401 moments · 22%
↑ 14% vs prior 24h
2
Dining
Food quality
333 moments · 18%
↑ 8% vs prior 24h
3
Operations
Tender delays
289 moments · 15%
↑ 21% vs prior 24h
4
Loyalty
Top-tier recognition
221 moments · 12%
↑ 41% vs prior 24h
Resolution Impact (Close-the-loop)
Resolved moments
486
↑ 18% vs prior 24h
Guest sentiment lift ❯
+11%
vs prior 24h
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