Pattern Detection · Cruise Intelligence

Pattern Detection

Auto-detected operational patterns across the fleet. Each pattern includes a recommendation, confidence score, and review status.

Active patterns

5 acked · 14 awaiting

Avg confidence

0.87

threshold ≥ 0.7

Resolved this week

avg 18h to close

Cross-sailing

recurring patterns

Pattern detection · 19 active

scanning every 60s · last sweep 14:42 UTC

Wine-list legibility — Restaurant 2 queue area

4 guests · 35 min · 1 venue · SLG-0427

QR-only menus combined with 8% Deck-5 lighting make the wine list unreadable from the queueing area. Four guests have asked staff for "the actual wine list" since seating opened.

Recommend: Print 6 paper backup lists for the maître d'; raise evening lighting cue to 30% at 18:00.

Active · awaiting reviewconfidence 0.91

Pickleball gap recurring across sailings

40 guests · 6 sailings · cross-sailing

9 guests this sailing and 31 across the trailing 6 sailings have asked whether pickleball is offered. Itinerary lists "court sports" with no specifics; Pinecone returns no exact match each time.

Recommend: Add explicit pickleball Y/N + court hours to itinerary CMS. If yes, surface a daily-program tile; if no, offer a one-time alternative reply.

Active · awaiting reviewconfidence 0.88

Dress-code anxiety before Specialty dinner

23 guests · 90 min · 1 dining moment · SLG-0427

Tonight's Specialty Italian description in itinerary v3 uses both "elegant casual" and "formal" in the same paragraph. 23 guests have asked Concierge to clarify since 13:00.

Recommend: Push 18:00 cabin-TV banner: "elegant casual = closed-toe, no shorts, no tees." Rewrite the ambiguous itinerary paragraph in CMS.

Acknowledged · action assignedconfidence 0.96

Tender bottleneck reproducing at Port 2 berth

3 of 4 port calls · same berth · SLG-0428

Tender-3 queue exceeded 40 min on three of the last four calls at this jetty. Berth congestion downstream is the consistent root cause; weather is not.

Recommend: Renegotiate first-wave 09:00 slot with port authority; pre-position Tender 4 as overflow; brief shore-excursion staff to delay departures by 30 min.

Resolved · gap closedconfidence 0.74

Spa pricing legibility — couple's massage

7 guests · 90 min · SLG-0428

Tablet menu shows base price but partner surcharge is buried in fine print. 7 guests in 90 minutes asked spa desk to clarify.

Recommend: Show line-item partner price on tablet menu; brief spa staff at next shift change.

Acknowledged · action assignedconfidence 0.84

Welcome-cocktail wayfinding · embark

embarkation cohort · SLG-0429

Embarkation cohort confused about welcome-cocktail location across 4 lounges. Sign positioning at atrium entrance not visible from boarding ramp.

Recommend: Move sign to atrium stair foot; brief bar staff; PA announcement at boarding +15.

Resolved · same shiftconfidence 0.92