Passenger Feedback
Live Moments
All active and recently-resolved moments across the fleet, in chronological order. Click any moment to see the full audit trail.
Active Moments
15
Critical
3
High
6
Avg Time-to-Ack
47s
Live moments stream
● Allergen flag escalated — Suite 7042 reported shellfish trace in pasta
23 sec
● Top-tier loyalty disengagement — Repeat guest skipped Captain's reception
2 min
● Tender backup at Port 2 — 47 guests waiting >40 min
4 min
● Wine-list legibility cluster — 4 guests in 35 min asked staff for "the actual wine list"
6 min
● Knowledge gap: pickleball — 9 guests in 2h asked Concierge whether pickleball is offered
14 min
● Buffet flow anomaly — Lido Café throughput dropped 32% between 12:30 and 13:00
22 min
● Excursion overbook — Sunset Catamaran sold to 26 guests; vendor capacity 22
35 min
● Spa pricing friction — 7 guests in 90 min asked spa desk to clarify couple's-massage pricing
43 min
● Theater pre-show seating gap closed — 18 guests asked when reserved-section ushers would arrive
resolved
● Welcome-cocktail signage moved — Embarkation guests confused across 4 lounges
resolved
● Bionic Bar throughput recovered — Robotic bar back online after software cycle
resolved
● Debark luggage-tag query answered — Suite 7042 guest asked color order
resolved
● SLG-0429 cohort opened — Embarkation ledger live; 1,142 manifests reconciled
audit
● Daily concierge audit batch closed — 34 sessions reviewed; 0 hallucinations
audit
● Knowledge base refresh applied — Itinerary CMS v3.4 indexed, 2,841 chunks rewritten
audit