Knowledge Gaps · Cruise Intelligence Platform

Knowledge Gaps

Knowledge gaps closed this week, fixed at source. 389 guests benefited.

Gaps closed

this week

Guests benefited

389

across all gaps

Source systems

CMS · POS · scheduling

Cross-sailing reach

sum of sailings affected

Closed gaps

5 gaps · fixed at source for permanent prevention

Pickleball offered Y/N + court hours

via itinerary CMS

sailings

guests

Cruise Director · Content Team

Specialty Italian dress code clarity

via itinerary CMS · CMS rewrite

sailings

guests

Content Team

Spa couples-massage partner price

via tablet menu + POS

sailings

guests

Spa Manager · IT

Bionic Bar update window

via scheduling policy

sailings

guests

F&B Tech Lead · IT

Tender berth congestion · Port 2

via port authority renegotiation

sailings

188

guests

Bridge · Shore-Excursion