Passenger Feedback
Close-the-Loop Tracker
Resolved moments with quantified outcomes. Demonstrates how the platform turns capture into measurable improvement.
Resolved 24h
486
Avg time-to-close
1h 27m
Outcome quantified
100%
Sentiment lift
+11%
Close-the-Loop · 5 resolved · 24h
Original moment
Action taken
Outcome
Closed by
Restaurant 2 head waiter logged 3 tables asking for paper wine lists in dim queue area.
Maître d' issued 6 printed lists; lighting cue raised 30% during seating window.
Zero further wine-list queries across next 4 dinner services. Mid-meal beverage spend +11% same week.
Embarkation cohort confused about welcome-cocktail location across 4 lounges.
Sign relocated to atrium stair foot; bar staff briefed; PA at boarding +15.
Welcome-drink redemption rose 62% → 91% on next embarkation cohort.
Top-tier loyalty guest in Suite 7042 skipped Captain's reception; tray returned untouched.
Cruise Director sent personal note + reserved private dining; Wellness Officer offered cabin-side check-in.
Guest accepted private dining. Post-cruise survey 9/10 (was tracking 6/10 mid-sailing).
Spa front desk logged 7 guests in 90 min confused about couple's-massage partner surcharge.
Tablet menu updated with line-item partner price; spa staff briefed at shift change.
Couple's-massage bookings +14% over next 48h with zero further pricing-confusion entries.
Sunset Catamaran sold to 26 guests against 22 vendor capacity.
Shore-Excursion Desk re-routed 4 guests to next-day equivalent + cocktail credit; vendor confirmed.
All 4 rebooked within 8 min; one guest later wrote a commendation card.