Passenger Feedback
Every guest moment captured, routed, and resolved across the active fleet. Drill into Live Moments, Ship-by-Ship view, Category breakdown, Pattern Detection, or Close-the-Loop tracker via the sidebar.
Critical Now
11
active · 4 ships affected
Captured Today
2,847
fleet-wide · +28% vs prior day
Open Patterns
19
5 acked · 14 awaiting review
Ships Active
5
4 regions · 1 embark · 0 idle
Resolved 24h
486
↑ 18% vs prior day
Top Category
Dining
38% share · ↑ 22% vs prior
Fleet by Ship
View detail →
ShipRegion · DayCritMomentsTop Category8h TrendNPS Proxy
SLG-0429
embark
embark
Alaska · Day 1
4
892
DINING 44%
—
SLG-0428
10-night
10-night
Mediterranean · Day 6
2
724
OPERATIONS 31%
78 ↑
SLG-0427
7-night
7-night
Caribbean · Day 4
3
486
DINING 38%
62 ↓
SLG-0430
14-night
14-night
Transatlantic · Day 9
0
412
BOOKING 28%
84 ↑
SLG-0431
4-night
4-night
Bahamas · Day 2
2
333
DINING 42%
75 ↑
Live Moments 15 active
View all →
● Top-tier loyalty disengagement — Repeat guest skipped Captain's reception
2 min
● Allergen flag escalated — Suite 7042 reported shellfish trace in pasta
23 sec
● Tender backup at Port 2 — 47 guests waiting >40 min
4 min
● Wine-list legibility cluster — 4th Restaurant 2 guest in 35 min
6 min
Top Patterns Across fleet · 24h
View all patterns →
Wine-list legibility — Restaurant 2 queue area
4 guests · 35 min · 1 venue
QR-only menus combined with 8% Deck-5 lighting make the wine list unreadable from the queueing area.
Recommend: Print 6 paper backup lists; raise lighting to 30% at 18:00.
Active · awaiting review
Pickleball gap recurring across sailings
40 guests · 6 sailings
9 guests this sailing and 31 across the trailing 6 sailings have asked whether pickleball is offered.
Recommend: Add explicit pickleball Y/N + court hours to itinerary CMS.
Active · awaiting review
Dress-code anxiety before Specialty dinner
23 guests · 90 min
Itinerary v3 uses both "elegant casual" and "formal" in the same paragraph for tonight's Specialty Italian.
Recommend: Push 18:00 cabin-TV banner; rewrite ambiguous itinerary paragraph.
Acknowledged · action assigned
Tender bottleneck reproducing at Port 2 berth
3 of 4 port calls · same berth
Tender-3 queue exceeded 40 min on three of the last four calls. Berth congestion downstream is the root cause.
Recommend: Renegotiate first-wave 09:00 slot; pre-position Tender 4 as overflow.
Resolved · gap closed