PROTOTYPE 14:42 UTC
Passenger Feedback
Moments by Ship
Per-ship breakdown of guest moments across the active fleet. Category heatmap surfaces which ship is dominated by which class of moment.
Ships Active
5
4 regions · 1 embark
Total Moments 24h
2,847
+18% vs prior
Critical Across Fleet
11
4 ships affected
Avg NPS Proxy
75
range 62–84
Fleet by Ship · expanded
5 active sailings · click any row to drill into single-ship view
ShipRegion · DayCritMomentsTop Category8h TrendNPS
SLG-0429
embark · Alaska
Alaska · Day 1
4
892
DINING 44%
— new
SLG-0428
10-night · Med
Mediterranean · Day 6
2
724
OPERATIONS 31%
78 ↑
SLG-0427
7-night · Carib
Caribbean · Day 4
3
486
DINING 38%
62 ↓
SLG-0430
14-night · TA
Transatlantic · Day 9
0
412
BOOKING 28%
84 ↑
SLG-0431
4-night · Bah
Bahamas · Day 2
2
333
DINING 42%
75 ↑
Per-ship moment breakdown
last 24h · category share by ship

Heatmap of moment categories by ship for the last 24h. Each ship column shows category share, with brighter cells indicating higher concentration. SLG-0429 (embark) shows expected wayfinding pressure; SLG-0427 has dining-heavy moments driving its NPS dip.

Category
SLG-0427
SLG-0428
SLG-0429
SLG-0430
SLG-0431
Dining
38%
14%
44%
11%
42%
Operations
12%
31%
14%
9%
10%
Wayfinding
15%
12%
10%
8%
14%
Booking
14%
17%
10%
28%
14%
Loyalty
21%
14%
12%
26%
14%
AI Quality
3%
5%
10%
18%
6%
Action confirmed.
PROTOTYPE · synthetic data · all guest records and entities are illustrative