All in-flight recovery situations across the fleet, ordered by severity and elapsed time. Each row carries full crew assignments, reasoning, and ETA.

• REC-2026-0427-0014 — Suite 7042 shellfish allergy (galley confirmation in 23s)
• REC-2026-0428-0007 — Tender backup, 47 guests at Port 2 (vendor coordination active)
• REC-2026-0429-0001 — Welcome cocktail signage gap on embark (Hotel Director approval pending)

Resolved recovery situations from today, with time-to-close metrics and the crew member who closed each. Useful for audit + pattern feedback to the content/ops teams.

• Wine-list paper backup — F&B Manager · 23 min
• Welcome cocktail signage moved — Hotel Director · same shift
• Sunset Catamaran re-route — Guest Experience Officer · 19 min

Active situations grouped by severity, with the resolution playbook for each tier. Critical = safety + VIP loyalty + ops. High = revenue + embark moments. Medium = throughput + knowledge gaps. Low = minor friction.

• Critical (3) — allergen, top-tier loyalty, tender backup
• High (4) — wine list, signage, excursion, spa pricing
• Medium (2) · Low (2)